Senior Associate - L1 Technical Support
Job Description
Responsibilities:
Customer service and technical troubleshooting.
Meeting and exceeding client SL.
Exceeding call quality and efficiency standards.
Adherence to Process, Policy & Procedures.
L1 technical support, networking, CCNA, server monitoring
Desired profile:
BA/BSc/BCA/BCOM/MCA with working experience on computers with voice skills.
Basic PC Support, operating system support.
Windows, active directory, networking.
Willing to work in 24/7 work atmosphere.
Willingness to sign 1 yr service agreement.
Walkin for technical process at Igate Patni from 12th Sep'11 to 19th Sep'11 from 12PM-5PM
Contact person:- Namrata Wason
Venue
142 E&F, Block 'B' NOIDA Special Economic Zone (NSEZ)
Dadri Road,NOIDA Ph II (Near Kedriya Vihar, Sector 82)
NOIDA - 201305
Experience 1 - 3 Years
Industry Type BPO/ITES
Role Associate/Sr. Associate -(Technical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location Noida
Keywords l1 technical support
Job Description
Responsibilities:
Customer service and technical troubleshooting.
Meeting and exceeding client SL.
Exceeding call quality and efficiency standards.
Adherence to Process, Policy & Procedures.
L1 technical support, networking, CCNA, server monitoring
Desired profile:
BA/BSc/BCA/BCOM/MCA with working experience on computers with voice skills.
Basic PC Support, operating system support.
Windows, active directory, networking.
Willing to work in 24/7 work atmosphere.
Willingness to sign 1 yr service agreement.
Walkin for technical process at Igate Patni from 12th Sep'11 to 19th Sep'11 from 12PM-5PM
Contact person:- Namrata Wason
Venue
142 E&F, Block 'B' NOIDA Special Economic Zone (NSEZ)
Dadri Road,NOIDA Ph II (Near Kedriya Vihar, Sector 82)
NOIDA - 201305
Experience 1 - 3 Years
Industry Type BPO/ITES
Role Associate/Sr. Associate -(Technical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location Noida
Keywords l1 technical support